Agreeing on a refund: agreement template
Resolve a marketplace or online-deal problem with a refund (and returning the item).
Free to read, no sign-up needed
Refund Agreement (template)
Fill in the “◯” blanks. Party A and Party B are the parties (real names and addresses go in the signature block). This is a general example, not legal advice.
Party A and Party B agree to resolve the transaction described below (the "Transaction") by Party B refunding Party A. The Transaction: ◯ Reason for the refund: ◯ Article 1 (Refund and payment) Party B shall pay Party A a refund of $◯ by ◯ (date), by transfer to the bank account designated below by Party A. Transfer fees are borne by Party B. Account: ◯ Bank, ◯ Branch, ordinary account No. ◯ (holder: ◯) Article 2 (Returning the item) Party A shall ship the received item back to Party B within ◯ days of confirming the refund. Return shipping is borne by ◯. If no return is required, state so below. Return required?: ◯ Article 3 (If payment is missed) If Party B fails to pay, Party B shall pay late-payment damages at ◯% per year, from the day after the due date until payment is complete. Article 4 (Full and final settlement) The parties confirm that, except as set out in this agreement, neither owes the other any obligation in connection with the Transaction.
Create an agreement from this template
The creation screen opens with this template filled in. Every party verifies their identity by SMS or photo ID and signs, and the finalized agreement is kept.
Why keep it in Twosure instead of on paper or in a note
- Every party verifies their identity (SMS or photo ID) before signing, so it is harder to claim “I didn’t sign that”.
- Once finalized, it cannot be changed through the app. Share the verification link and a third party can check the content too.
- You don’t have to meet in person: it takes about 5 minutes on a phone.